- Does the storyteller need a computer or an app?
- No. They open a link in any web browser — a phone, tablet, or laptop — press one button, and talk. There is nothing to install and nothing to type. Many families set it up on a tablet and leave it on the kitchen table.
- How long does it take?
- The whole story usually takes four to six hours of conversation, in twenty-minute sittings spread over days or weeks. There is no deadline. Every sitting is saved the moment it happens, so stopping mid-story loses nothing.
- Is it really an interview, or a list of questions?
- An interview. The interviewer works one chapter at a time, follows up on what it hears, asks for the day, the room, and what was said, and comes back to a chapter on a later sitting to go deeper. It remembers every name and every year from earlier conversations.
- What if a topic is too painful?
- The interviewer asks permission before heavy ground and drops it the moment they decline. The family can also list topics to leave out before the first conversation, and those are never raised.
- Is their voice recorded?
- No. Speech is transcribed live and the audio is never stored. The transcript is the only record, and it belongs to your family.
- When does the printed book arrive?
- Once your family approves the chapters, the book goes to the printer. The included paperback ships by mail and typically arrives within two to three weeks; faster shipping is available at cost. Extra copies can be ordered anytime at printing cost plus a few dollars.
- What if it doesn’t work out?
- Unredeemed gifts are refunded in full on request. For a book already underway, contact us within 30 days of purchase and we will make it right, up to and including a full refund.